totes Lifetime Warranty
With proper care, your totes umbrella should provide a lifetime of durable, reliable protection. totes offers a lifetime warranty for any manufacturing defect. If this umbrella should prove to be defective in materials or workmanship, or fails to function properly we will gladly replace it.How To Exercise Your totes Warranty: Please type the following information and return along with the umbrella and $5.00 US for postage and handling to the address shown below. We will gladly replace the umbrella with the currently manufactured umbrella most similar to the original one returned. Allow 4-6 weeks for return.
Information To Be Included with Return:
You must include typed service order information and defective umbrella with $5.00 US for us to be able to process your request. Service Order - Replace Defective Umbrella Please send replacement umbrella to the address below. I've enclosed $5.00 US for shipping and handling.1) Type the reason for umbrella return noting the defect2) Type your name, mailing address, daytime phone number, and email address
You must include typed service order information and defective umbrella with $5.00 US for us to be able to process your request.
Service Order - Replace Defective Umbrella
Please send replacement umbrella to the address below. I've enclosed $5.00 US for shipping and handling.
1) Type the reason for umbrella return noting the defect
2) Type your name, mailing address, daytime phone number, and email address
Send service order with the umbrella and $5.00 US to: totes»ISOTONER CorporationConsumer Services9655 International Blvd.P.O. Box 465658Cincinnati, Ohio 45246
Shipping Info
Orders placed before 12 p.m. EST Monday-Friday, excluding holidays, will be shipped that business day. Orders placed after 12 p.m. EST Monday-Friday and on weekends will ship the next regular business day.
Visit our Shipping Information page for more information.
Returns and Exchanges Policy
We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied, you may return items purchased from totes-isotoner.com within 30 days of delivery for an exchange or refund. For your convenience, we include a returns / exchange form and returns labels (not pre-paid) with your order.
Visit our Returns & Exchanges page for more information.
Customer Service
1-800-762-8712 ext. 8107 or customerservice@totes.com
