Care
Hand wash cool water. No bleach. Dry flat away from heat. Do not tumble dry, iron, or dry clean.
Untitled Document»ISOTONER One Year Limted Warranty
Quality Guarantee: Every »ISOTONER product is constructed with the finest materials to ensure a consistently high level of quality. If this product does not perform due to a defect in materials or workmanship, we will replace it with a similar product of equal or lesser value for a period up to one year.
How To Exercise Your »ISOTONER Warranty: Please type the following information and return along with the product and $5.00 US(per product) for postage and handling to the address shown below. We will gladly replace the returned product with the currently manufactured product most similar to the original one returned. Allow 4-6 weeks for return.
Information To Be Included with Return:
You must include typed service order information and defective product with $5.00 US (per product) for us to be able to process your request.
Service Order - Replace Defective Product
Please send replacement product to the address below. I've enclosed $5.00 US (per product) for shipping and handling.
1) Type the reason for product return noting the defect
2) Type your name, mailing address, daytime phone number, and email address
Send service order with the defective product and $5.00 US (per product) to:
totes»ISOTONER Corporation
Consumer Services
9655 International Blvd.
P.O. Box 465658
Cincinnati, Ohio 45246
| Orders with Merchandise Total | Under $50 | Under $50 | $50 or More | $50 or More | Any Order Amount | Any Order Amount |
| Shipping Method | Standard | Standard | Standard | Standard | 2-Day | Next Day |
| Shipping To | Street Address | PO Box or Rural Route | Street Address | PO Box or Rural Route | Street Address Only | Street Address Only |
| Shipping Carrier | UPS | US Postal Service | UPS | US Postal Service | UPS | UPS |
| Shipping Cost | $6.95 | $6.95 | Free | Free | $19.95 | $29.95 |
| Delivery Time in Business Days | 3-7 Bus. Days | 7-14 Bus. Days | 3-7 Bus. Days | 7-14 Bus. Days | 2 Bus. Days | Next Bus. Day |
Orders placed before 12 p.m. EST Monday-Friday, excluding holidays, will be shipped that business day. Orders placed after 12 p.m. EST Monday-Friday and on weekends will ship the next regular business day.
Visit our Shipping Information page for more information.
Returns Policy
We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied, you may return items purchased from totes-isotoner.com within 30 days of delivery for a refund. For your convenience, we include a returns form and returns labels (not pre-paid) with your order.
Visit our Returns page for more information.
Customer Service
1-800-762-8712 or customerservice@totes.com
