Shipping Info

Orders placed before 12 p.m. EST Monday-Friday, excluding holidays, will be shipped that business day. Orders placed after 12 p.m. EST Monday-Friday and on weekends will ship the next regular business day.

Visit our Shipping Information page for more information.

Returns and Exchanges Policy

We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied, you may return items purchased from totes-isotoner.com within 30 days of delivery for an exchange or refund. For your convenience, we include a returns / exchange form and returns labels (not pre-paid) with your order.

Visit our Returns & Exchanges page for more information.

Customer Service

1-800-762-8712 ext. 8107 or customerservice@totes.com