Customer Service
Warranty Information

Warranty Information

Umbrella Product
Lifetime Limited Warranty

totes umbrellas are built to exacting standards using the finest materials and hand-inspected to ensure top-quality. With proper care, your totes umbrella should provide a lifetime of durable, reliable protection. If this umbrella should prove to be defective in materials or workmanship, or fail to function properly we will gladly replace it with a comparable umbrella.

How to Exercise your Umbrella Warranty: Return the umbrella and $5.00 for postage and handling to the nearest address shown below. Allow 4 to 5 weeks for return. Do not return the umbrella to the store at which it was purchased. Please include a return address and phone number.

 

Glove and Slipper Product
One Year Limited Warranty

Quality Guarantee: »ISOTONER glove & slipper products are constructed with the finest materials to ensure a consistently high level of quality. If this product does not perform due to a defect in materials or workmanship, we will replace it with a similar product of equal value for a period up to one year.
 
How to Exercise Your Glove & Slipper Warranty: Return the slipper or glove along with an explanation of product defect and $5.00 for postage and handling to the nearest address shown below. Allow 4 to 5 weeks for return. Do not return slipper or glove to the store at which it was purchased. Please include a return address and phone number.
 

totes»ISOTONER Corporation
Consumer Services
9655 International Blvd.
P.O. Box 465658
Cincinnati, Ohio 45246-5658
totes»ISOTONER Corporation
6335 Shawson Drive
Mississauga, Ontario L5T 1S7
ttotes»ISOTONER (UK) Ltd.
Eastman House Radford Crescent
Billericay Essex CM12 ODN