Customer Service

Shipping Information

  • Free standard shipping with the purchase of $50.00 or more worth of merchandise.

Buy $50.00 or more worth of merchandise and receive free standard shipping.

  • The $50.00 amount is calculated on the merchandise total only and does not include taxes or other charges.
  • All discounts are taken off merchandise total before free shipping is calculated. Only orders with $50.00 merchandise total after discounts will receive free standard shipping.
  • Gift card purchases do not apply toward $50.00 merchandise limit required for free standard shipping on your order. Gift cards receive free shipping and ship separate of other Totes-Isotoner.com merchandise.
  • On multiple shipment orders, this offer applies only to the first shipment.  All additional shipments will be charged a flat rate of $6.95 per shipment.
  • The free shipping offer will not apply to any order where cancellations reduce the merchandise total to less than $50.00.  Totes-Isotoner-.com reserves the right to charge all applicable shipping and handling charges on such orders.
  • Any order with merchandise valued less than $50.00 will be charged a flat rate of $6.95 per shipment.

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    Please note: On orders that qualify for free shipping, you will see 2 line items:
      1. Shipping charge of $6.95
      2. Subtraction of shipping charge ($6.95), thus cancelling to $0 for shipping cost

Totes-Isotoner.com can discontinue this promotion at any time.

  • We currently ship only to the United States, including Alaska, and Hawaii.
     
  • We offer three (3) shipping options:  Standard, Two Business Day and Next Business Day.

  • Standard  $6.95:

    • All "standard" shipped orders will ship within 48-72 hours of order receipt M-F.
    • All packages are sent via UPS ground unless shipping to a P.O. box, APO/FPO address, or Rural Route, in which case packages are sent via the US Postal Service.  To ship to a P.O. box or Rural Route via US Postal Service, customers must select the appropriate check box during checkout indicating that their shipping address is a P.O. box or Rural Route. If the check box for P.O. box or Rural Route is not selected when shipping to a P.O. box or Rural Route, those orders will ship via UPS and may be undeliverable.
    • If your order is shipping via the US Postal Service, please allow 7-14 days from the time it leaves our distribution center for arrival.  Please allow additional time for shipments to APO/FPO addresses.
       
      Please note: Tracking information is not available for shipments shipped via the US Postal Service.

    Two Business Day  $19.95:

    • Our free shipping offer does not apply to Two Business Day shipping.
    • We do not offer Two Business Day shipping to P.O. boxes, or APO/FPO (military) addresses.  
    • Your order must be received by 12:00 p.m. EST Monday through Friday.
    • Orders placed on Thursday after 12:00 p.m. EST through Friday 12:00 p.m. EST will not be delivered until the following Tuesday.
    • Orders placed on Friday after 12:00 p.m. EST through 12:00 p.m. EST Monday will ship on Monday and arrive on Wednesday.
    • If you have any additional questions, please contact us at Customer Service@totes.com or at 513-682-8519. Our business hours are 8 a.m. to 4 p.m. EST, Monday through Thursday and 8 a.m. to 12 p.m. on Friday.

    Next Business Day  $29.95:

    • Our free shipping offer does not apply to Next Business Day shipping.
    • We do not offer Next Business Day shipping to P.O. boxes, or APO/FPO (military) addresses.  
    • Your order must be received by 12:00 p.m. EST Monday through Friday.
    • Orders placed on Thursday after 12:00 p.m. EST through Friday 12:00 p.m. EST will not be delivered until the following Monday.
    • Orders placed on Friday after 12:00 p.m. EST through 12:00 p.m. EST Monday will ship on Monday and arrive on Tuesday.
    • If you have any additional questions, please contact us at CustomerService@totes.com or at 513-682-8519. Our business hours are 8 a.m. to 4 p.m. EST, Monday through Thursday and 8 a.m. to 12 p.m. on Friday.