Returns

We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied, you may return items sold by totes-ISOTONER.com within 30 days of delivery for a refund.

• We cannot accept returns of certain items, including:
  • Any item that is returned more than 30 days after delivery.
  • Any item that is not in its original condition, is damaged, or is missing parts.
    
• All returns must be in the original packaging, include the original documentation and use the special returns label included in the package. This returns label is not pre-paid. Customers are responsible for return shipping fees.
  
• We'll notify you via e-mail of your refund once we've received and processed the returned item.
  
• You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return. totes-isotoner.com does not refund shipping and handling charges.
  
• If a product is damaged in shipment, please call 1-800-762-8712 ext 8107 for replacement instructions.

Gift Returns

• If the item you're returning was designated as a gift when purchased or was not shipped directly to you from totes-ISOTONER.com, please note, that the refund will be issued to the original purchaser of the gift.

Send Internet order returns to:

Warranty Claims

• See the Warranty Information on the Customer Service page for instructions or call Consumer Relations at 1-800-762-8712 ext 8107.