Returns & Exchanges

Returns

We want you to be 100% satisfied with your purchase. If for any reason you are not completely satisfied, you may return items sold by Totes-Isotoner.com within 30 days of delivery for an exchange or refund.  We'll also pay the return shipping cost if the return is a result of our error.

•  We cannot accept returns of certain items, including:
  • Any item that is returned more than 30 days after delivery.
  • Any item that is not in its original condition, is damaged, or is missing parts.
     
• All returns must be in the original packaging, include the original documentation and use the special returns label included in the package. This returns label is not pre-paid. Customers are responsible for return shipping fees unless the return is a result of our error.
   
• We'll notify you via e-mail of your refund once we've received and processed the returned item.
   
• You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return. totes-isotoner.com does not refund shipping and handling charges.
   
• If a product is damaged in shipment, please call 1-800-762-8712 ext 8107 for replacement instructions.

Gift Returns

• If the item you're returning was designated as a gift when purchased or was not shipped directly to you from Totes-Isotoner.com, please note, that the refund will be issued to the original purchaser of the gift.

Exchanges

• Any shipping charges associated with exchange will be incurred by the original purchaser of the merchandise being exchanged.  See Shipping Information for specific shipping charges.
• Please allow 2-3 weeks from the time we get your exchange for processing and shipping back to you.

Send Internet order returns & exchanges to:

Warranty Claims

• See the Warranty Information link on the Customer Service page for instructions or call Consumer Relations at 1-800-762-8712 ext 8107.