Customer Service
Totes Ordering & Payment
  • Totes-Isotoner.com accepts the following credit cards:
  American Express
  Visa
  Master Card
  Discover
  • Using credit card issued gift cards:
    You must register your American Express gift card, Visa gift card, Mastercard gift card, or Discover gift card with your name and billing address on the registration site of the gift card provider. Unregistered credit card issued gift cards cannot be used for purchase on Totes-Isotoner.com.
     
  • Charging your credit card:
    We do not charge your credit card until your merchandise actually ships.  In the event we are unable to ship your order complete, for any reason, your credit card will only be charged for the merchandise shipped.
     
  • Totes-Isotoner.com gift cards:
    You can purchase gift cards on our site to give as gifts for holidays, birthdays, and special occasions. Totes-Isotoner.com gift cards are only good for online purchases at www.totes-isotoner.com. To use these gift cards, just enter the gift card number and pin number during the payment step of checkout. Totes-Isotoner outlet store gift cards cannot be used online.
     
  • Multiple Shipments:
    If your order is being shipped to multiple destinations, your credit card will not be charged until the entire order, all shipments, have shipped.