Customer Service
Contact Us

Contact Us

Your thoughts and concerns are important to us.  Please don't hesitate to contact our various departments with your inquiries, suggestions or issues.

  • E-commerce Customer Service - Online Ordering Help

    For information about products available on our site or to report issues placing your order, contact our ecommerce customer service department.
     
    • Email our Customer Service department at customerservice@totes.com.  Please be sure to include your name and contact information with your inquiry.
    • By phone at 1-800-762-8712 ext 8107
       
  • Consumer Affairs - Product Warranty Questions

For Product and Warranty inquiries please check out the Frequently Asked Questions (FAQ) page. 

Contact our Consumer Affairs department for additional information.

  • Email our Consumer Affairs department at customeraffairs@totes.com. Please be sure to include your name and contact information with your inquiry.
  • By phone at 513-682-8775.
  • By fax at 513-682-8606.
  • Media Relations

If you would like to feature totes, ISOTONER or ESNY products in your media outlet or for any other media please contact totes»ISOTONER Media Relations.

  • Email our Media Relations department at mediarelations@totes.com. Please be sure to include your name and contact information with your inquiry.
  • Sales Department - Wholesale Customer Questions

Interested in selling totes, ISOTONER or ESNY products in your store? If you would like to provide your customers with our products please contact our Sales department.

  • Email our Sales department at sales1@totes.com. Please be sure to include your name and contact information with your inquiry.
  • By phone at 513-682-8419.
  • Licensing

In addition to our wholly owned and operated businesses, totes»ISOTONER Corporation has a select group of licensing agreements. Known for our innovative, sleek, comfortable products, totes»ISOTONER is a leader in the accessory category and has an established licensing program.  Below are some exciting products from our licensees.  Contact information is provided should you want more information.

Licensee Address Phone # Email Product
Allied Shoe Care of Missouri 1228 American Way
Libertyville, IL 60048
1-847-281-9200
(Louise Gonzalez)
louise@alliedshoe.com Shoe Protection Products
Eastman Footwear 43 West 34th Street
New York, NY 10001
1-800-786-0282
ext. 247
(Maryse Augustin)
custserv@efny.com Footwear
Eton/
Division of Tandy Brands Accessories
3631 W. Davis
Dallas TX 75211
1-800-548-5439
ext. 5275
(Sharon Boyce)
sharon_boyce@tandybrands.com Gifts

If you would like information about licensing please contact our Licensing department.

  • Email our Sales department at licensing@totes.com. Please be sure to include your name and contact information with your inquiry.
  • By phone at 513-682-8474.
  • Webmaster

If you experience technical problems or have questions or comments regarding functional issues with this website, please contact the webmaster at webmaster@totes.com.